Returns + Exchanges
NEED TO MAKE A RETURN?
At Clétte, we want you to absolutely love your pieces. While all underwear is final sale due to hygiene reasons, we’re here to assist with any quality concerns.
To start a return or exchange for bras, please email us at info@shopclette.com. We offer free return shipping on all orders within the United States, with a $5 restocking fee for each return.
To process your return for bras, please include the following information in your email:
• Your full name
• Order number
• Item(s) you wish to return or exchange
• Reason for return or exchange (e.g., incorrect size, didn’t like the fit, etc.)
• For exchanges, please specify the new size or color you’d like
Returns and Exchanges:
• Eligibility: All returns must be initiated within 14 days of receiving your package.
• Condition: Bras must be returned in their original, unworn, unwashed, and sanitary condition with all tags attached. We do not accept returns or exchanges for any worn, washed, or unsanitary items.
• Restocking Fee: A $10 restocking fee will be deducted from your refund or store credit for all returned bras.
• Underwear Policy: All underwear purchases are final sale and are not eligible for returns or exchanges. However, if you encounter any quality issues, please reach out to us at info@shopclette.com, and we’ll be happy to assist.
• Final Sale: All sale or discounted items are final sale and not eligible for returns or exchanges. If you have questions about sizing or fit, feel free to reach out before making a purchase.
Hygiene and Quality Assurance:
• Inspection: Returned bras will be inspected upon receipt. Any items found to be soiled, damaged, or laundered will not be accepted. In such cases, the items will be returned to you at your expense.
• Strict Policy: We take hygiene seriously and make no exceptions to our return policy.
Reminder: Sale items and underwear are non-refundable. No returns. No exchanges. No exceptions. Please double-check your sizes before purchasing!
If you need assistance or have any concerns about your order, don’t hesitate to contact us at info@shopclette.com.