Returns + Exchanges
NEED TO MAKE A RETURN? We want you to absolutely love your Clétte pieces. If something isn’t quite right, we’re happy to help.
Returns
All eligible Clétte items may be returned within 14 days of delivery for a $10 restocking fee.
To start a return, email us at info@shopclette.com with:
- Your full name
- Order number
- Item(s) you’d like to return
- Reason for your return
Return Requirements
Returned items must be:
- Unworn and unwashed
- In original condition
- Free of stains, odors, makeup, or other signs of wear
- Returned with all original tags attached
All returns are inspected upon receipt. Items that do not meet these requirements may be rejected and returned to the customer.
Underwear
For hygiene reasons, all underwear is final sale and cannot be returned or exchanged.
If you receive an underwear item with a quality issue, please contact us at info@shopclette.com and we’ll be happy to help.
First-Time Customer Bralette Exchange
Trying a Clétte bralette for the first time? We want you to find your perfect fit.
First-time customers receive one free exchange on bralettes for a different size or color. The exchange must be requested within 14 days of delivery, and the bralette must be unworn, unwashed, and have all original tags attached.
Restocking Fee
A $10 restocking fee will be deducted from your refund for each return.
Exchanges
For bralette exchanges, first-time customers are eligible for one free exchange as outlined above.
For other eligible items, please contact us at info@shopclette.com to request an exchange.
Need Help?
Questions about your order, sizing, or a return? We’re here.
info@shopclette.com